ALI HAMDAN; SAIFUDDIN. Pengukuran Customer Experience Donatur Retail Zakat Melalui Integrasi Customer Effort Score, Customer Satisfaction Index, Dan Net Promoter Score Pada Lembaga Amil Zakat LMI. Ekosiana Jurnal Ekonomi Syari ah, [S. l.], v. 13, n. 2, p. 456–478, 2026. DOI: 10.47077/ekosiana.v13i2.747. Disponível em: https://journal.stainim.ac.id/index.php/ekosiana/article/view/747. Acesso em: 5 oct. 2026.